Frequently Asked Questions

What are the delivery charges?

The delivery charges is Pakistani Rupees 199.

When can I expect to receive my order?

Processing times vary, but orders typically ship within 10 to 12 business days. Shipping times depend on your location and the shipping method selected. You'll receive a tracking number once your order has shipped

Can I cancel or modify my order after placing it?

Orders can be modified or canceled within 24 hours of placement. Please contact us as soon as possible to make any changes.

What should I do if I receive a damaged product?

If your order arrives damaged, please contact our customer service immediately with your order number and photos of the damage. We will assist you with a replacement.

Can I exchange my order?

We accept exchanges for items within 4 days of delivery. The items must be in their original condition and packaging. Custom orders may not be eligible for exchange, so please refer to our Custom Orders policy for details.

What should I do if I receive a wrong product?

If you receive an incorrect item, please contact our customer service team immediately. Provide your order number, a description of the item you received, and any relevant photos to help us resolve the issue quickly.

Is cash on delivery payment method available for customised orders?

Yes it is available.

What is your return policy?

We accept returns on items within 7 days of delivery. The items must be in their original condition and packaging. For custom orders, please refer to our Custom Orders policy

Can I request a custom painting and frames?

Yes! We offer customization options for most of our frames and also customize the handmade paintings. You can choose the color, material, and size to fit your artwork perfectly.